Privacy policy
Protection of personal data
The company Laurola, Matjaž Zaletel sp is committed to the permanent protection of all personal data of the user in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 and ZVOP-1. All detailed information on the processing of personal data can be found in the Privacy Policy section. The user must be aware that he is obliged to provide his personal data to the online trader in a correct and true form, and he is also obliged to inform the online trader of any change in his data. By accepting these terms and conditions, the user confirms that the personal data he has provided is correct.
Order processing and fulfillment
We use the personal information you provide to process your orders, your purchases and delivery to your preferred delivery address. This includes communicating with you about the status of your order and providing necessary updates.
Customer support
We may use your personal information to answer your questions, provide customer support, and resolve any issues you may have with our products or services.
Marketing communication
With your consent, we may send you promotional emails or newsletters about our products, special offers, discounted checkouts or upcoming events. You can unsubscribe from receiving such communications at any time by following the unsubscribe instructions in the e-mails or by contacting us directly.
Compliance with legal regulations
We may use and disclose your personal information in accordance with applicable laws, regulations, legal process or enforceable government requests. This includes protecting our rights, privacy, safety and property, as well as the rights of our customers and the public.
Communication
The shop zenoaza.si will only contact the user via means of remote communication if the user does not expressly object to this and in accordance with the provisions of ZEKom-1.
The copyright of the online store zenoaza.si is owned by the company Laurola, Matjaž Zaletel sp, all rights are reserved. The online store was created by the company IVH doo. The content on the website may contain material whose copyright may also be the property of third parties. Therefore, any transmission of information from websites is permitted only with the written approval of the owner. We reserve the right to change the terms and conditions without prior notice. The provider has the option of withdrawing from the contract only if an obvious error is found (Article 46 of the OZ). An obvious error is a mistake in the essential properties of the article and all mistakes which are considered decisive according to the customs of the trade or according to the intention of the customers and which the provider would not have confirmed or entered into a contract with if he had been aware of them.
Complaints and disputes
The provider complies with applicable consumer protection legislation and makes every effort to fulfill its duty to provide an effective complaint handling system. Users can send complaints to e-mail: info@zenoaza.si or by regular mail to the address: Laureola, Matjaž Zaletel sp Brejčeva 1, 1000 Ljubljana Slovenia. The appeal process is confidential. The company Laureola, Matjaž Zaletel sp is aware that an essential characteristic of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle for the consumer not to initiate a dispute before the court. That's why Laureola, Matjaž Zaletel sp makes every effort to resolve any disputes amicably. Within five working days, the provider must confirm that it has received the complaint, inform the user how long it will take to process it and keep him informed about the progress of the procedure.
Out-of-court settlement of consumer disputes
In accordance with the legal norms of Laurola, Matjaž Zalatel s,p. does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes. Laureola, Matjaž Zaletel sp, which as a provider of goods and services facilitates online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). Link to International Dispute Resolution Online Dispute Resolution | European Commission (europa.eu)
The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.
We are available for all your questions via e-mail: info@zenoaza.si
Updated 05/16/2024.
