Purchase process

The buyer can be a natural or legal person.

When the buyer selects the desired product, he clicks on the "ADD TO CART" button. In the section Your basket at the top right of the website, the buyer can check all the products he has added to the basket.

When he wants to complete the purchase, he clicks the "CHECKOUT" button in the "YOUR CART" section, where he can once again check which products he has in the cart. Here you can also change the quantities and, if desired, remove the product from the basket. If the customer has a promotional code, he can enter it in this step.

After the buyer checks all the products in the basket and the price to be paid, he must click on the "CHECKOUT" button to complete the purchase. In 3 clearly visible steps, he must fill in all the fields to complete the purchase.

1) In the first step, enter the information for the account (which includes first name, last name or company name, address or headquarters, telephone or mobile number and e-mail), check if he is a legal entity (if he is a natural person, the field is empty) and fill in if the recipient is at a different address than the payer.

2) In the second step, he chooses delivery and payment method.
3) In the third step, you can review the entire basket once more and complete the order

clicks on the "SUBMIT ORDER" button. If you want to change another product, you can click on the "YOUR CART" section at any time and click on the "CHECKOUT" button, where you can change the quantities and remove the products you want to remove.

Immediately after submitting the order, the customer receives an electronic message to the e-mail address he entered at the time of purchase, which contains confirmation of receipt of the order and a proforma invoice (if he has indicated payment by proforma invoice), which he can pay within 1 to 3 days (in the case of payment according to the estimate). After payment of the estimate, the provider packs and ships the product/s within a reasonable period of time.

In addition to the ordered product, the customer also receives an original invoice as a confirmation of payment.

If the provider finds that it is unable to carry out the order, it must inform the client about this in a timely manner (via e-mail, telephone or SMS notification).

Kupoprodajna pogodba med Zenoazo in kupcem je v spletni trgovini www.zenoaza.si sklenjena v trenutku, ko Zenoaza kupcu pošlje prvo elektronsko sporočilo o statusu njegovega naročila. Od tega trenutka so vse cene in drugi pogoji fiksirani in veljajo tako za Zenoazo kot za kupca.

The sales contract (ie the first electronic message about the status of the order) is stored in electronic form on the Zenoaze server.